This is book by Dr. David Burns is a seminal book in the field of "talk therapy" and relationship management. This book has been used effectively in assisting leaders in the LTC industry to identify, manage and improve morale and awareness of the proper path forward when dealing with the chronic stress and vulnerability/guilt of being a leader in this industry. Leaders in this industry are often prone, given their likely personality-type/profile to be vulnerable to and can therefore benefit from the negative circumstances this book is designed to combat. This book offers practical steps, strategies and techniques to identify root cause of feelings and emotions when in crisis situations and helps to objectively establish a path forward without guilt, blame, anxiety or hostility. This book along with the work of Myers-Briggs Personality testing and psychographics are the cornerstone of this presenters "Defender Of Caregiver" theory-based programs and teachings.